FailForGood Privacy Policy

Last updated: 13 July 2026

This Privacy Policy explains how IvyMicLabs Ltd ("FailForGood", "we", "us", or "our") handles your information when you use the FailForGood mobile application (the "App"). By using the App, you agree to this policy.

Questions? Contact us at support@ivymiclabs.com.

Information we collect

Account information — when you sign up (including via Sign in with Apple or Google), we receive your email address and a name used to create your account. You choose a username and may add a profile picture.
Content you create — challenges, goals, chat messages, and the photos or videos you upload as proof of completing a challenge.
Payment information — if you join a challenge with a money stake, your card details are collected and stored by our payment processor, Stripe; we never see or store your full card number. We keep only Stripe's reference identifiers for your saved card and a record of your stake payments.
Safety actions — records of users you block and reports you submit.
Diagnostic data — technical crash and error reports (associated with your account identifier only) so we can fix problems.
Notifications — if you enable them, a device token used to send push notifications.

We do not use advertising or third-party tracking, and we do not track you across other apps or websites.

How we use your information

To create and secure your account and sign you in;
To provide the App's features (challenges, proof submission and judging, chat, and friends);
To process stake payments and pass donations to the chosen charity;
To store and display the content you upload;
To keep the community safe — handling reports, honouring blocks, and removing content that breaks our terms;
To diagnose crashes and improve reliability;
To send notifications you have enabled and respond to support requests.

How your information is shared

We do not sell your personal information. We use trusted service providers who process data on our behalf, only to run the App, including an authentication provider, a payment processor (Stripe, for staked challenges), a cloud hosting and storage provider (for uploaded media), a crash-diagnostics provider, and a push-notification provider. These providers may process data outside your country under appropriate safeguards. We may also disclose information where required by law or to protect the safety and rights of our users.

Content moderation

FailForGood has zero tolerance for objectionable content and abusive behaviour. You can report content or users and block other users from within the App. Reported content may be hidden pending review and removed if it breaches our Terms of Service.

Retention and deletion

We keep your data while your account is active. You can permanently delete your account at any time from Settings → Delete Account in the App. When you do, we anonymise your account, delete your uploaded media, and remove your login identity. Some anonymised records may remain where needed to keep shared challenges intact or where required by law, and payment records are retained as long as required for tax, accounting, and fraud-prevention purposes.

Your rights

Depending on where you live (for example under UK/EU GDPR or the California CCPA), you may have rights to access, correct, delete, or object to the processing of your personal data, and to complain to your local data protection authority. To exercise any right, email support@ivymiclabs.com. You can turn off push notifications at any time in your device settings.

Children

The App is not intended for children under 13, and we do not knowingly collect their personal information. If you believe a child has provided us data, contact us and we will delete it.

Security

We protect your data using measures such as encrypted (HTTPS/TLS) connections and access-controlled storage. No system is completely secure, so we cannot guarantee absolute security.

Changes

We may update this policy from time to time. We will post the updated version here and change the "Last updated" date above.

Contact

IvyMicLabs Ltd — a company registered in England & Wales.
Email: support@ivymiclabs.com